We require a valid contact number for passengers as our primary means of communication.
LIABILITY: Please allow sufficient time for travel, taking into account check-in requirements and potential traffic delays. We are not responsible for delays due to passenger unpreparedness or unforeseen circumstances such as accidents or adverse weather conditions.
We do not accept liability for delays caused by incidents beyond our control, including accidents, diversions, or adverse weather conditions.
In the event we cannot fulfill a booking due to circumstances beyond our control, a full refund will be issued. We are not liable for any additional costs or losses incurred.
SERVICE: Smoking, eating, and drinking alcohol in the vehicle are strictly prohibited.
Passengers are responsible for any cleaning fees (£40.00) incurred due to soiling of the vehicle during the journey.
The lead customer is accountable for the behavior of all passengers during the journey.
TERMINATION: We reserve the right to refuse service to individuals under the influence of alcohol or drugs, or whose behavior poses a threat to the safety of others or themselves. We also reserve the right to refuse service if passengers exceed the legal capacity of the vehicle.
LOSS/DAMAGED PROPERTY: Passengers must decline assistance if they perceive any risk to themselves or their property. We are not liable for any claims or damages unless assistance is refused.
Lost property should be reported to our office promptly. Unclaimed items will be disposed of after one month.
If we are unable to locate lost property, we accept no responsibility for its recovery.
Passengers will be charged for any damage caused to the vehicle's interior/exterior.
CANCELLATION: Prepaid bookings can be canceled up to one hour before the journey without penalty. Refunds will be processed within 10 days minus transaction fees.
No refunds will be issued for incorrect or misleading information provided by the passenger or for failure to inform us of changes to the pickup.
Passengers should report any comments or complaints within seven days of the planned journey.
Most of our taxis are equipped with CCTVs for insurance and safety purposes, complying with data protection laws.
We do not store or share credit card details or customer information with third parties.
We reserve the right to amend these terms and conditions without prior notice. It is the customer's responsibility to review them regularly.
Confirmation of a booking implies acceptance of these terms and conditions.
We do not store or share credit card details with any third parties.